Post on: September 4, 2010
For all positions, client may provide training at its office in US (with all expenses paid) for 2 to 3 weeks and the work will start in Markham, ON thereafter.
Contact:
If you are interested in the following positions, please contact Alen at ajcinc@sprynet.com.
Here are the job description and skill requirements:
Technical Support Engineer (4 positions)
Key Responsibilities:
- Provide high-quality technical support for the client's software across the globe.
- Document the communication and resolution steps for all issues in our CRM system.
- Communicating customer needs and wishes to our development and engineering staff.
- Perform root cause diagnosis using tools such as Eclipse, JVM Profiler, SQL Tuning Advisor etc.
- Publish knowledge base articles to the online Support Knowledge base.
- Conduct weekly status meeting with the customers to provide them with an update on the issues.
- Provide management with periodic updates on escalated issues.
Skills Required:
- 3+ years Java/J2EE or object-oriented (e.g. C++) programming experience. GNU Ant build tool experience preferred
- Proficient in SQL and XML. Very good understanding of ANSI SQL language (Select, Update statements, join tables, create a view) and writing stored procedures expected. SQL programming preferred
- Experience with deploying web applications and administrating using BEA Weblogic Server (Websphere or Netweaver or JBOSS experience a plus)
- Working experience with both Windows and UNIX environments (Solaris or AIX admin experience a plus)
- 2 years experience providing technical first-line support for API/developer and platform applications
- Good customer (L1) and debugging or troubleshooting (L2/L3) skills
- 2 years experience doing performance and memory tuning for J2EE applications.
